How To Sell Ideas To Your Customers!
Years ago, I actually got into selling by default. But I learned something about selling that THRILLED my customers!
I was straight out of college and working for a weekly real estate newspaper. It was a junior “combo position” - I sold ads to outside advertisers, helped them to design it, wrote classified ads, I even helped deliver the newspapers and cleaned the office!
All on 100% straight commission I might add.
It was actually an unbelievable experience and one that I’m very grateful for.
Why?
It taught me the POWER OF THE IDEA.
I wasn’t a “natural-born salesperson” (no one is really) but what I excelled at was coming up with unique ads, advertising campaigns and promotions for my customers that made them money.
And I learned very quickly that customers buy from those who:
- care about their business
- ask smart questions
- come up with unique ideas that solve their problems.
How are you doing in this area?
A resource that I use to plant seeds in my mind and in the minds of my clients is called www.trendwatching.com
It is a fabulous place to see what Trend Watchers all over the world are noticing as trends in business as well as in the lives of the everyday person.
Visit the site OFTEN. And then give the relevant ideas to your customer or give it a twist and launch it as something cool.
All of a sudden you move from being “just a salesperson” to someone they trust, like and respect.
And that’s thrilling!
So there.








Excellent post Kim,
Unfortunately the dialogue between most sellers and buyers never extends beyond the trading situation - in fact I would say that is true in around 80% of cases (good old Pareto!)
However, professional salesmen and women who can bring something “extra” to the table, whether that be industry inside information, competitor data, or as you suggest, trending analysis, create a symbiotic relationship, which differentiates them and they soon begin to reap the benefits.
Jonathan
Comment by Jonathan Farrington — June 15, 2008 @ 4:50 am
Thanks for the tip! I love being on top of trends - it really benefits my customer service!
Comment by Michelle Arellano — July 31, 2008 @ 9:17 pm