Comments on: Air Canada: A Terrible Example Of Customer Service http://www.diva-sales-tips.com/2008/04/21/2-terrible-examples-of-customer-service/ Selling Doesn't Have to HURT Any Longer! Wed, 15 Oct 2008 23:50:22 +0000 http://wordpress.org/?v=2.2.1 By: Leigh Clements http://www.diva-sales-tips.com/2008/04/21/2-terrible-examples-of-customer-service/#comment-140 Leigh Clements Mon, 21 Apr 2008 19:49:12 +0000 http://www.diva-sales-tips.com/2008/04/21/2-terrible-examples-of-customer-service/#comment-140 I know what you mean, Kim. I've stopped flying AC all together, and devote myself entirely to Westjet. I love the way they make me feel as a customer. Both airlines appeal to different people, of course - I love the friendly customer service, the airmiles and the jokes they tell. I ESPECIALLY love the little tvs in the back of the seats and the real live person answering the phone... It's a real lesson in a company that makes its customers feel special and is easy to do business with. :) Leigh Clements The Mystery Maiden Shot In The Dark Mysteries.com PS Our Alberta weather stinks, but I hear it will get better on Thursday! I know what you mean, Kim. I’ve stopped flying AC all together, and devote myself entirely to Westjet. I love the way they make me feel as a customer. Both airlines appeal to different people, of course - I love the friendly customer service, the airmiles and the jokes they tell. I ESPECIALLY love the little tvs in the back of the seats and the real live person answering the phone… It’s a real lesson in a company that makes its customers feel special and is easy to do business with.

:)
Leigh Clements
The Mystery Maiden
Shot In The Dark Mysteries.com

PS Our Alberta weather stinks, but I hear it will get better on Thursday!

]]> By: Leesa Barnes http://www.diva-sales-tips.com/2008/04/21/2-terrible-examples-of-customer-service/#comment-139 Leesa Barnes Mon, 21 Apr 2008 18:34:55 +0000 http://www.diva-sales-tips.com/2008/04/21/2-terrible-examples-of-customer-service/#comment-139 I can't stand Air Canada. I think they get an Employee of the Month award for who can be the rudest to customers. I have too many examples to share, so I'll post something to my blog. Actually, I think I may already have a post there somewhere. I love Westjet, but I don't fly with them that often. The last time I flew Westjet was about 4 years ago on a flight from Calgary to Toronto. I remember being greeted at the counter so loudly and so enthusiastically, I thought there was something more than just sugar in their coffee. Plus, the fact that there's no first class, all the chairs are leather and there's AMPLE leg room makes Westjet my first choice. However, Westjet flies to limited places and their ticket prices then to be $50 to $100 more than Air Canada. This often makes Air Canada my only choice on many trips. Air Canada doesn't care. Nor do I. I just board the plane, sit in the window seat and pray that I get to my destination safely. I would never do anything more than that for Air Canada since Air Canada doesn't care about me. I can’t stand Air Canada. I think they get an Employee of the Month award for who can be the rudest to customers. I have too many examples to share, so I’ll post something to my blog. Actually, I think I may already have a post there somewhere.

I love Westjet, but I don’t fly with them that often. The last time I flew Westjet was about 4 years ago on a flight from Calgary to Toronto. I remember being greeted at the counter so loudly and so enthusiastically, I thought there was something more than just sugar in their coffee. Plus, the fact that there’s no first class, all the chairs are leather and there’s AMPLE leg room makes Westjet my first choice.

However, Westjet flies to limited places and their ticket prices then to be $50 to $100 more than Air Canada. This often makes Air Canada my only choice on many trips.

Air Canada doesn’t care. Nor do I. I just board the plane, sit in the window seat and pray that I get to my destination safely. I would never do anything more than that for Air Canada since Air Canada doesn’t care about me.

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